Don’t tell me that scorecards don’t matter. Ever since I started working that’s what I cared about. Don’t tell me that when considering something, scorecards won’t matter. How would that person be effective if he can not pass even his monthly scorecard. How can he answer and explain things when he himself doesn’t know how to go about it efficiently. It takes more than skill to pass the scorecard most importantly get high scores every month, they won’t know cause they we’re never measured on that same exact scorecard
. So then I feel they don’t have the right to say that. There’s more to it, you gotta have the patience, the willingness to learn, the drive to balance things, the ability to equate and predict trends on your own, and, DISCIPLINE
. These people saying this are even having difficulties taking 15 calls every month or even shying away from it(Phone Time Requirements), cause they cannot walk their talk. Imagine how it is for agents who do it every single day, night in and night out, and they are coached by people who cannot live up to what they teach. Well I really don’t have a problem with that since it’s how the system works. It’s more on people management as they say, but if you tell me scorecards won’t matter I am gonna keep burning this keyboard all night long. Hearing that is an insult to what I(and the others) have accomplished and belittling what I have right now, though it’s got nothing to do with me. I
t’s just hearing this stuff makes me want to go on a rampage so I come to defend these people who deserve the recognition, praise, consideration and leverage much more than people who are struggling with their metrics.(I also have nothing against people who have problems hitting their scorecards consistently, since it’s so damn hard).
Not to brag but when I was an agent I passed all the scorecards every month, and with high scores that is, do these guys know what I went through? What all of us went through? I was locked in on every call(that I had dreams about it back when I was a newbie), incorporated all the things I learned that it runs in the veins, always trying to find the best possible way to attack every issue and every situation. Getting up every single night even if your body is on the brink of surrendering, adjusting to things that are not even your fault or doing, balance all of types of metrics each and every month. I went through endless learning, upgrading my arsenal(knowledge and skills), from every single call, even wanting to attain perfection.
I may be wrong on some matters(and maybe on this entire post), there may be other factors that would shape us a person(at work), and as much as I can I want to understand their point but I just cannot. Because I gave everything for that scorecard, EVERYTHING, and I am a much competent and responsible person because of it. So I tell you , and I will tell you again and again, that not all people have the grit and tenacity to hurdle these metrics that were set too high to being with, so don’t give me that crap, EVER!!! If we just embrace the ideals and values we get from this constant drive, what else can we not do.