Call Center Job- Debunking the Myth
The paragraphs below would help you decide if the perceptions above are correct.
No Brainer Job and easy to do. Call Center jobs are fast paced and if your brain could not keep up you will not last long.
Have you tried fixing something that is not in front of you and you had not even seen. Now, imagine helping a 70 year old, who thinks computers are just typewriters that has a TV screen, fix his operating system.
Then, imagine that the septuagenarian that you are assisting has difficulty hearing and half blind.
On top of the above-mentioned, you are required to fix the issue in 45 minutes or else you will be terminated for not meeting the required standards.
Call Center jobs are everything but easy. It is demanding and it’s not for those who like idle time. Many employees would stay way after their shifts just to hit their goals.
A Call Center job does not demand a college diploma but it is not for those who are not literate and with low IQ. Working in an accounting firm or an engineering company requires you to finish your 4-5 years college degree. In numerous call center accounts you are expected to provide expert solutions to the billing, accounting, technical, medical concerns, etc. of your customers after only 4-5 weeks of product specific training.
Call center employees may not be the brightest in the world but they can certainly outsmart many professionals.
Temporary employment and a dead-end job. Call center jobs can launch your careers to greater heights if you perform and do what is expected of you. It will only be a temporary job if you do not have what it takes to stay. I know some successful managers who have not finished a college degree and yet they have hundred of employees reporting to them. In the call center industry, people rarely consider your educational attainment, what is important to them is how smart you are.
If you still think that the derogatory statements above are true, I challenge you to apply and stay for 3 months. I doubt if you will still think less of the call center employees after.
There are three kinds of intelligence: one kind understands things for itself, the other appreciates what others can understand, the third understands neither for itself nor through others. This first kind is excellent, the second good, and the third kind useless