Sa Call Center lang pala nagta-trabaho

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  • bewitched

    amen

  • Ma. Victoria Galpo

    I agree with you. i know how it feels. its really hard to enter in this kind of industry and i am honored that i experienced it. akala nila umuupo ka lang at dumadakdak sa mga customers, di nila alam ang hirap sa loob ng floor. i salute all agents!

    • Gary Silos Dumael

      I have been in this industry for 13 years and i do not regret my decision to cross board from consumer marketing to BPO. Lucky for me that I joined my first BPO employer as a Team Captain (TL / Sup) because in this capacity, I got a different perspective of how the business should run.
      I focused more on people than process and along this line, I encountered different issues that I always associate with their backgrounds, statistics and complexities of their daily routine. I had agents who are graduates of law, medicine, nursing, and some even having Latin honours from top universities. Some were college dropouts and that’s understandable. I never gave anyone preferential treatment because of their background though but those who asks for help will definitely attract my attention.

      With this in mind, I could not help but ask.

      Why are there agents think that they are already good with status quo?
      Why do they act as if they are entitled to almost everything?
      Why do they act differently when they are outside as if they not part of the norm?

      I observe mostly those people I know and extract a good discussion during cycle meetings to reconnect everyone to the real world. Yes, I think the impressions of the outsiders might be true and we should not blame but orient them to what kind of job a call center agent does 8 hours every day.

      To survive this job, you need to have high reasoning ability, above average communication skills and language proficiency, and key values (patience, customer service inclination etc.) which is a difficult skill set to find these days because of competition. Hiring a qualified call center agent becomes more and more difficult these days and this is my main argument and explanation.

      The negative impression is drawn by BPO outsiders because of the following reasons:
      – Competition dictated the decline of quality of people we hire due to talent scarcity.
      – Call center agents are not able to reconnect themselves to their “real-world” when they log out from their work.
      – They are not debriefed and probably their bosses encourage that EOP culture and dictated that they use it wherever they are which I don’t agree with.
      – Statistics – we are noticed because we outnumbered other professions.

      Whether outsiders agree or not, one thing that I can share is the fact that I stayed in this industry for almost 15 years and that is because I am surrounded by people who are caring, smart and highly disciplined people which I didn’t see in my non BPO engagements.

  • Allen Vincent Peña

    Balahura ang mga asal ng karamihan ng mga call center agents. Power trippers pa. Puro short term ang outlook sa buhay. Puro inom, pizza, yosi.

    • jazmin

      not all of them sir. u’ll be surprised that there are still some of us that has better work etchics than any other profession. the fault of one shouldn’t be the fault of all. Most of us know that this job is just short term for us, thus we save and invest at the same time.

    • Agent

      I totally respect your opinion but lets not be a stereotype here. I also work in a call center and I know myself that there are really people like what you described. Before I entered this industry ganyan din ang tingin ko pero when I got in I met tons of people working hard for their family at minsan iniisip pa natin, “oh tapos yan ah bakt call center yan?”, you know why? because the job that the course they finished offers is not sufficient to sustain the needs of their family. And you know what sir? I’m not a college graduate but I work here so that my brother and sister will not be an undergrad like me.. As for myself I don’t even drink nor smoke and I also have lots of friends here who are like me :)

      • Guest

        “because the job that the course they finished offers”

        -di ka nga graduate

        • This

          Dami naman talaga balahura, kahit sa ibang building na work place ng mga kaibigan ko yan reklamo. About 3 buildings na ganyan lahat reklamo kasama work place ko.

          “sa call center lang pala nagtatrabaho”
          I think this comes from the fact that you can apply despite being a highschool grad. At yung mga 1 day processing, at madaming nag-aalok sa tabi tabi.

          Kung sabihin nilang sobrang hirap pumasok sa ganyan, eh ano pa yung may requirement na degrees or certificates or licenses just to have a high paying job.

          • anonymous

            Exaggerated ang sobrang hirap pero hindi rin nman pwedeng sabihin na madali…
            Maybe for some mahirap and for the rest madali…for every job there is a specific skill set…some may succeed bcoz they have the right skill for the job but other’s may not.
            Kung ikaw ay graduate ng accounting at nsa isang acctng firm maybe that’ s your cup of tea but working in a call center bka di mo kaya pero it doesn’t mean your a lesser person.

    • John Mark Besana

      Why so much hate? The way you stereotype people, aren’t you the one who’s being a “balahura” here?

    • Respect

      Sir, you are already judging and if you think that what you have commented are opinions, then don’t get mad and frustrated when people judge your own world. I would assume that with other business industries, you don’t encounter similar employees, just as what you have described call center folks? I would also assume you and your friends don’t have vices, di umiinom, di nag yoyosi, di nag pizza and lahat successful sa buhay at may long term plans. I would also assume that you live in a perfect world. Take note that what I have said are assumptions because I don’t know you nor the world you live in to better judge you or should I say to better have an opinion of you. Pero if judging other people based on what you have observed is your norm, sige continue doing it if that’s what makes you happy. By the way, I am not a call center agent and I don’t work in a BPO. I am a doctor who respect people and know dignity of labor.

    • shanti

      Whether or not we splurge our earnings on drinking, eating and smoking that’s none of your business. We’ve worked our a** out to get paid. It’s not an easy job, mind you!!

      • Kittie

        It’s an easy job, try other jobs for you to know how easy being a call center agent is.

        • shanti

          Really now?

          • Kittie

            This is my response/recommendation to those who keep on telling us how hard their jobs are, specifically to the Call Center agents. If my post does not reach your analysis, then it’s not my problem.

        • Kittie is a BIATCH

          lol bitch. I’m a CPA and worked for a callcenter before nung nag-aaral pa ako. Masasabi ko mas madali ng 100% mgwork as a CPA than magsales sa cc at mind you malaki kinikita ko sa sales dati kesa sa starting ko nung nagwork ako sa pinakasikat na accounting firm. feeling professional at malaki sahod ka? You speak like an uneducated person my dear. FYI.

    • wag ako iba nalang

      gago!!! wala kang alam inutil!

    • Kittie

      Hahahaha! May mga call center companies din sa building kung san nandun yung company where I work, tapos the call center pips, grabe! tinatapon lang sa elevator yung empty coke cans, balutan ng candy and potato chips, etc, and huling huli namin sila sa akto. And super lakas ng mga boses, napaka-inconsiderate nila sa ibang tenant ng building.

    • rachell

      guess allen here is a person who haven’t gone out and experience the world… regardless of what kind of work a person has, be it a CEO/executive/lawyer etc…these rich people have vices…nagkataon lang medyo social sila ng konti… obviously YOU have the vices… phukippiness owhere onion and freedome issh slways free wala konek di ba? exactly that’s how your comment strikes me…attention seeker

  • Ram

    Truth is this doesn’t just happen in bpo/call center industry. I worked in this industry for 8 years and it was not easy dealing with frustrated foreigners. Believe me its different compared to a frustrated Filipino. When it comes to the environment, yes not everybody deserves to be a part of this industry and some companies just hire people for the sake of hiring. Just being honest here.

  • jom

    Madali lang naman makapasok sa call center diba? Sa ortigas area ang daming agent na nagheheadhunt para maging agent. Kahit nga raw high school graduate at walang resume eh pwede. If its not an easy job. Then why stay?

    • QQ

      cause it pays well, logic my dear!

      • Kittie

        Pays well? I don’t think so, ambisyon nyo lang yung laki ng sahod nyo, di nyo alam iwan na iwan na kau ng ibang industry!

        • Jesse Pinkman

          stop being a B**%H…..BI#%h

          • Kittie

            Any thoughts aside from profanity? Did I make you angry? I intend to give professionals a clue to avoid staying with an industry that doesn’t give much in terms of growth and salary — What’s so wrong about that???

        • anonymous

          Do you have any research or study to prove your point…
          Just as any industries, there are those who doesn’t exemplify professionalism or good work ethics but it doesn’t mean that those working there are all the same…
          My point don’t generalize.

          • Kittie

            My job dear! The company where I work hold these information for huge companies in the country, and globally. However, if the company where you work isn’t our client, and if you’re from a BPO co. whose being paid way better the IT, Finance or general industries, then I owe you an apology for generalizing.

    • Jom is stupid

      You missed the point of the article, dumb ass.

  • guest

    Ingglisan kayo ng Ingglisan, balubaluktot naman

  • protacio

    Alam niyo kaya pumapanget ang tingin ng ibang tao sa call center, dahil yun sa mga empleyado na social climber. Nagtrabaho ako sa call center ng halos 4 years and sad to say may mga ganhn talagang tao, yung tipong tindero ng fishball iniinglish pa wid american accent o kaya nasa isang establishment tapos magpapansin sa ibang tao. Pero hindi naman lahat may mga iilan lang..

  • jane

    Buti pa ang mga call center agents, termination lang ang problema kapag may nagawang mali. Ang mga nurses, nirerevoke ang mga license. Wala nang career afterwards. Working on holidays and weekends, pati night shifts? Hindi lang po kayo yan. Mas maswerte pa nga kayo kasi you get larger pays and incentives. Eh ang mga nurses, kahit magextend yan ng 10-16 working hours a day, still it won’t be recognized. Hearing insults through a phone call? Try getting insults face to face with doctors, patients, and patients’ relatives. You are handling mere complaints and problems thru phone calls. Nurses are handling LIVES. So wag po kayong magtataka kung ganyan nalang ang perspective ng ibang tao sa mga call center agents.

  • Mr. Bond

    I don’t give a fuck to people who hates BPO people… this is not a matter of who got the easy and most difficult job, how we spend our earnings… how we deal with our workplace, how hard to get in and etc…

    But don’t say CALL CENTER LANG kasi, WALANG MADALING TRABAHO… kung nahihirapan kayo sa WORK nyo, you should be thankful, kasi NAHIHIRAPAN pa KAYO… NAHIHIRAPAN kasi NAPAPAGOD, NAPUPUYAT at meron pang kasamang TAKOT… at kahit anak kayo ng mga corrupt ng opisyal ng gobyerno at ng mga pribadong kumpanya, MAS LALONG DAPAT KAYONG MAG-SHUT UP…

  • CH

    How can you consider call center agents as slaves. Haha. You get to work in an air-conditioned room, sit in a comfy chair, plus you have the freedom to wear whatever you want! Lahat ng tao ay stressed sa work. It’s not just you guys. Nahihirapan kayo, pero consider getting out of your beloved BPO companies, dun nyo makikita na napakadali lang pala ng mga ginagawa nyo. Mataas lang kasi ang offer na Sweldo. Pero kung hindi, kung offeran kayo ng 9k a month, magtyatyaga ba kayo dyan?

  • Ariel

    Working in a call center is a noble job so as being a factory worker. Mr/Ms Author, you don’t want us, call center agents be underestimated but you wrote that belonging to a factory worker “category” is such a shame.

    Are you asking for something that you can’t even give? I’m pointing on the RESPECT that you demanded.

  • Attitude Nga Naman??

    Why discriminate?… Did u ever heard BPO employees discriminating other professions?.. Maybe u heard 3 out of millions.. Yeah, we never do that, because we ourselves came from different professions… We learn to respect the lives of others, friends or foe.. In reality, it really doesnt matter if its an easy job for you or hard for me, if its for long or short term goals. What matters is you’ve got a descent job, and your earning cuz u’ve work hard for it. So why discriminate?

    Kahit ano yung trabaho mo. Call center agent ka man, or doctor, or driver, artista, pornstar, barbero, tindira, internet cafe attendant, newspaper boy, nurse, engineer, OFW, seaman, magsasaka, teacher, janitor, etc… mababa man ang sahod o mataas.. we should respect u still, this is the attitude that is being developed in a call center.. since ‘understanding’ is really important in handling customers.. and on other jobs.

    Everyone, you better ask this to urselves first i guess…

    “Why complain about other’s job? or complain about the job u have in the first place?”

    A lesson you have to learn:

    “Life is not about luck, its a choice… We became what we chose to be, based on our actions and our goals.”

    A topic worth sharing…

    “Why discriminate?”

    – ATTITUDE

  • Mrpopo

    Hehe

  • Bots Alva

    Working as a call center agent is not an easy job, the term: “call center lang” is a reversed psychology tactics of some to insult those who work for call center. Don’t give a shit on it, cause really some are unfair and there’s a possibility that those who said that aren’t happy with their job. Honestly deep from their inside, they also want to try that job c”,)

  • travelAccount

    wow.. amazing article.. I can relate :D.. thanks,, nabuhayan ako after pagbasa nito.. 😀

  • kuhring

    Fair point well made. :)

  • Advocātus Diabolī

    Non bpo employee’s perception of the bpo industry is a direct result of the bpo employee’s esteem of what they do. If the BPO employees view themselves as inferior compared to others then they cant fault others to concur.
    Although, ignorance still plays a big part of the general public’s perception and couple this with the negative news they are hearing about the bpo employee’s proclivity to vices.
    My message to all BPO employees is to;
    B – Be
    P – Proud
    O – Of what you do!

  • jenny

    Sana huwag nang ihire ang mga high school graduate at college undergraduates…para nmn hindi magmukhang cheap ang call center industry.sana lahat nang college graduates na lng ang iha hire..sayang ung college degree ko kung bibigyan lang pala ako ng same privileges as with the undergraduates…at sa mga undergraduates, MAG ARAL na lng muna kayo noh!

    • Lianne

      Hi Ms. Jenny. I know a lot of people who work in call centers who have not graduated yet and I do not think that they are making the industry look bad. There are millions of undergrad employees who have better communication skills than those who actually have degrees. The privileges offered by call centers are not based upon the degree you’re holding but by what you, as a BPO employee, contributed to the company. At the end of the day, the companies are looking for people who perform their duties well and who are producing great numbers. Plus, you don’t know what those people are going through so please don’t judge. :)

    • rensky21

      wow ha? BPO companies doesnt necessarily requires you a degree, as long as you have the skills, you can be hired. IKAW YUNG DAPAT MAG ARAL. CHOICE MO YAN EH, KUNG AYAW MO SA BPO, EDI WAG,.

    • Pyke Conde

      Nasa BPO ako from 2000 to 2012. Nung mga 2000 to 2004, graduates lang ang pwede mag apply. Tumanggap na sila ng undergrads after 2004 and dun na naging jologs and BPO. Kung sino sino na lang ang pwedeng matanggap. May mga social climbers, may mga magnanakaw, may mga ginagawang boarding house yung sleeping quarters at mga nag uuwi ng kape at creamer. Ang dami ng utak squatter na natanggap.

      • jenny

        Totoo talaga yan….oh my God , ano kaya pumasok sa utak ng mga hiring manager na ihire ang mga high school graduate at college undergraduate…kung ganun mn..,sana may specific at separate account yung mga undergrads at huwag icombine sa mga college graduates.nakakadegrade talagang isipin na college graduate ka tapos yung mga kasama mong agents eh undergraduate……..minsan kahit pangit magsalita cge na lng…..sana maiba na yung ganung systema…….

        • Pyke Conde

          Panakot na nga ng mga magulang at professors ang pagtatrabaho sa Call Centers pag tatamad tamad mag aral yung bata eh. “Sige, pabayaan mo pag aaral mo para sa Call Center na lang ang bagsak mo!!”

  • RIAN

    WALA NMN AKONG NKIKITANG MALI KUNG ANU MAN ANG MAGING TRABAHO MO
    MAY MGA TAO NGA LNG NA DI MAKONTENTO AT GAGAWA NG PARAAN MAPANSIN LNG
    PARA SAKIN ANG MAHALAGA AY NAKAKATULONG KA AT HND KA PERWISYO
    KUNG MAY NKIKITA KAYONG MGA GANUNG TAO PABAYAAN NYO NLNG BUHAY NILA YAN EHH
    PERO SA MGA TAONG GUMAGAWA NG MALI TULAD NG SINASABI NYO NA TAPON DITO TAPON DUN, SIGURO DUN NLNG TAYO MAG REACT
    KUNG MAY DEGREE KA EDI GOOD FOR YOU
    BUTI NGA YUNG IBANG CENTER NGAYON TUMATANGGAP NG HS GRAD OR UNDERGRAD EHH, MAKAKATULONG UN SA IBANG TAONG WALANG PANG ARAL AT HIRAP SA BUHAY, ISIPIN NLNG NATIN NA KAILANGAN DIN NTIN TULUNGAN ANG MGA TAONG NASA PALIGID NTIN SA KAHIT KONTING PARAAN LNG, TULAD NG MGA BPO NA TUMATANGGAP NG HS O UG. WAG NA PO NINYONG ISIPIN NA NAKATAPOS KA MAY DEGREE KA TPOS UNG BPO SISIHIN MO KUNG BAKIT SILA NAG TANGGAP NG HS O UG NA TAO, EDI KAW NLNG MAG HANAP NG WORK NA SANG AYON SA DEGREE MO YUNG TIPONG LAHAT NG TAO SA KUMPANYA EH MAY DEGREE, HINDI YUNG MANGLALAIT PA HAYZ TAO NGA NMN
    LAHAT NG WORK MAY HIRAP NA DINADANAS YAN ANG TOTOO, WAG NYO NA PONG IKUMPARA ANG BPO SA IBANG TRABAHO DAHIL PAREPAREHAS LNG DIN NMN TAYONG KUMAKAIN NG KANIN DITO AT SAKA RESPECT? HND NA DAPAT GINAGAWANG ISSUE YAN, KASI DAPAT MERON K NYAN.. UN LANG .. AMEN!

  • Pyke Conde

    I was with the industry from 2000 to 2012. Your claim about discrimination for loan applications, credit card applications, post paid accounts from Telcos wasn’t the case during the early 2000. During the early 2000, Call center employees were “pre-approved for such applications. But when the industry started hiring undergraduates, these people were not responsible enough and were to greedy to pay their dues which is why banks and telcos black listed Call Center Agents from then on.. So before you cry discrimination, try to find out why first.

    As for carrying phones, these were allowed during the early 2000 also. But because the industry offered employment to undergrads from everywhere, these scumbags committed fraud using the phones. They stole customer information and used their phones as an input device.So if you find it too hard for call center agents not to be able to bring their phones in, why don’t you find out who caused such policy?…. The call center agents.

    I don’t want to go through this one by one but to sum up everything you said, everything that are hard and harsh in the industry now are caused by the people who abused them…. The Call Center Agents.

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