Lets Get United as BPO Workers
We all know that one of the bread and butter of our economy is the BPO industry. It is situated in various locations in the Philippines and that includes Cebu City. Now, Inter Call Center Association for Workers ( ICCAW) which is the only DOLE Accredited group was organized two years ago that help protect the rights of every call center workers since there is no definite law protecting the welfare of the call center workers.
It is no secret that in the past three years, several BPO companies have closed or ceased their operations due to many reasons of corporate in nature. Take note that these closures were abrupt leaving thousands of call center employees jobless at the instant. To add more injury, they left their employees without paying their last salaries, their separation benefits and government remittances. And the worst part is that after several months, we would find these companies on another location doing BPO business again with impunity.
In this matter, ICCAW is helping those agents having labor related concerns. ICCAW conducted several seminar workshops which aim to provide BPO workers insights on how they can protect themselves in accordance with the Labor Law. On top of it, ICCAW is also providing legal assistance and help agents walk through the process in filing charges either NLRC or DOLE.
Such are the likes of Cordia Philippines closed last 2012, Direct Access Corporation also ceased operations June of 2012, Leadamorphosis January of this year, and Blu Connect recently last July of this year. The following are well known because it landed on the local media (Cebu), but there are a lot more that closed unnoticed by the public with the same offense against their worker.
ICCAW started in Cebu but recently NCR , Bacolod and Davao also tied up. Thus, if you have questions, a concern that needs assistance then this group is fit for you. Don’t hesitate to drop us your message through our FB page (https://www.facebook.com/pages/Inter-Call-Center-Association-of-Workers-ICCAW-Cebu/649423938410656) and rest assured that we will be helping you out and with utmost respect we will keep your name strictly confidential. Here are some links which you can view for your perusal.
Thank you so much
Vice President for External Affairs
Inter Call Center Association for Workers