Category: BPO Tutorials

Providing tutorials to help and enhance the Workers and Companies that comprise the BPO industry.

tutorials

Call Center Agent Mindset

+10 Sa mga young and aspiring nating mga Call Center Agent, Magkaroon ng ganitong motto “Pasok lang ng pasok hanggat hindi tinatanggal”. Unang una sa lahat walang kumpanya sa BPO Industry man o sa...

tutorials

Constructive Dismissal

+10 Constructive Dismissal concept Constructive dismissal is an employer’s act amounting to dismissal but made to appear as if it were not – a dismissal in disguise. In most cases of constructive dismissal, the...

tutorials

Voluntary Resignation and Separation Pay

+2-3 Voluntary Resignation Resignation is defined as the voluntary act of an employee who finds himself in a situation where he believes that personal reasons cannot be sacrificed in favor of the exigency of...

tutorials

Termination Process (Just Causes)

+4-1 Procedural Due Process. For termination of employment based on just causes, procedural due process requires that the employee be given the benefit of the so-called twin-notice and hearing, as follows: First notice: Notice...

tutorials

The 13th month pay law: What you need to know

+6-2 REVISED GUIDELINES ON THE IMPLEMENTATION OF THE 13TH MONTH PAY LAW. 1.  Removal of Salary Ceiling. On August 13, 1986, President Corazon C. Aquino issued Memorandum Order No. 28 which provides as follows “Section...

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