Career Talk – Nursing Graduate to Call Center
+2-2 So here’s the thing- right now I work in the call center industry and I’ve been there for a little over a year now. It was the only job that said ‘yes’ to...
Category: BPO Inside Stories
BPO Journal – “Call Center Romance”
+7-2 Helen of Troy whose face launched a thousand ships is metaphor to a great damage created by a romantic love she brought upon. Some relationships blossom and end up in marriage, few turned...
Call Center Job- Debunking the Myth
+4-1 Many say that a call center employment is a “no brainer job”, “para sa mga walang pinag aralan” (for the uneducated ones), “easy to do”, “temporary employment”, “dead-end job”, and many more derogatory...
Sa Call Center lang pala nagta-trabaho
+39-7 Following a heartfelt complaint by a former workmate about having heard this phrase, I could not help but write this in defense. Yes I am a Law graduate, and yes I have worked...
BPO Journal – “Dealing with BPO Politics”
+7-3 A recent study conducted by tholons.com has shown that Philippines ranked one of the top 2013 Outsourcing destinations. This further substantiates GlobalEnglish survey results naming the Philippines the country to topped 2013 Business...
Agent forced to tell Caller a lie
+2-1 A lot of times customers would be calling in to know the exact time frame on when an outage or a particular problem would be resolved. Agents are left dealing with these frustrated...
Call Center Agents are Underrated
+4-2 I read this post in my Facebook account today and found it worth sharing. Here it is… “Call center agents are the most flexible earners in this world. We converse in English even...
Scorecards Don’t Matter Says 1 Team Leader
+4-2 Don’t tell me that scorecards don’t matter. Ever since I started working that’s what I cared about. Don’t tell me that when considering something, scorecards won’t matter. How would that person be effective...
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