BPO Journal – “Dealing with BPO Politics”
A recent study conducted by tholons.com has shown that Philippines ranked one of the top 2013 Outsourcing destinations. This further substantiates GlobalEnglish survey results naming the Philippines the country to topped 2013 Business English Index Summary. Philippines is renowned to be one Asian country that has gained global competitiveness throughout the success of the BPO industry. However, despite its stature, politics is becoming an Ace card turning the BPO career path into a minefield.
“Politics” from its history in 1769 was defined to be “a person’s political allegiances or opinions”. In the country, political government activities are painted with shadows of darkness. Mirroring the current situation of the political agenda of the nation, the word politics is always given a bad connotation. The word is often perceived negatively by many and most present anywhere, in a group, organization, office, and any workplace.
Although there is a good politicking exhibited to promote cause or applied to connect with others to achieve a common goal. Good politicking remains to be subjective and needs to be place under a microscope. A skill that one learns to develop along the road in order to established oneself his own opportunities to further his career and climb up the ladder. On the other hand, most common is bad politicking, a game played by many yet still hard to play along. Those who are unlikely confident of their talents and skills rely on vigorous bad politicking. These people use others’ power and influence to get ahead.
Inside a BPO environment with its tremendous growth in size, it has become apparent that the need for talent is getting more and more competitive. Thus, politicking is becoming an essential part of the business.
With my years in the BPO industry I’ve witnessed individualized techniques used to rise above others. Different politicking approaches to survive, gain power and achieve each desired promotions for their own interest. Several others took credit for an unearned title obtained from favors, deceit and manipulation.
I’ve seen so many different faces of managers and leaders gaining credit in expense of others. I’ve watched unskilled and incompetent actors and actresses making it in the big picture, the fact that they know how to wine and dine the bosses. Coffee and paper on the big table, learning to have fun of going with the stream of petty conversations while there are bright and potential ones that failed to succeed in the game of politics.
In a business world like the BPO industry, values can be turned upside down in return of one’s interest or out of one’s greed. This politicking could be the outcome of competition or adapting to a changing environment.
I’ve read something regarding effective politics being about reaching mature compromises. For me, each core values of your own or your organization should remain uncompromised. Politicking is not my cup of tea. My principles in life have never been about breaking my ideals but I learned to be resilient, to bend and maneuver the political weather. Most often it’s not always about winning at all cost rather what it costs to win.