Alorica acquires West Corp. Agent service businesses
IRVINE, California. Alorica, a worldwide leading provider of customer management outsourcing solutions, recently announced it has signed an agreement to acquire of West Corp. agent services businesses for a reported amount of $275 million. In 2014, these businesses represented approximately $580 million in revenue. Philippine call center agents working for these companies are still clueless on how this affects them for the long term. Some workers expressed concerns on the possible changes this moves entails.
The acquisition broadens Alorica’s product offerings and market reach, enhances the company’s delivery capabilities and allows Alorica to continue its sustained, aggressive growth on a global scale. Now one of the largest US based Business Process Outsourcing (BPO) providers, the new, integrated Alorica projects $1.2 billion in revenue in 2015.
“Our company cultures and technologies are complementary, and we will work closely together to ensure a smooth transition.”
“West is one of the pioneers and most successful players in the BPO industry,” said Andy Lee, CEO, Alorica. “Today’s acquisition strengthens Alorica’s market position, allows us to scale faster and expands our reach into new vertical markets. By combining the strengths of both companies, we will be able to deliver immediate value to our customers.”
Midst a lot of speculation, one thing is for sure, the Philippine BPO industry will surely feel the ripple effect of this move in months to come.